Elvy Kart is a modern online store where you can find premium, stylish, and innovative products designed to make your daily life easier and more exciting. We’re not just an online shop – we’re a lifestyle brand focused on creating a special experience for every customer.

Our collection is carefully handpicked – from gadgets, home décor, lifestyle essentials, to unique gifts. Every product combines quality, functionality, and design, ensuring you get the best of all worlds.

At ELVASTRA (Elvy Kart), we understand that once you place an order, you’re excited to receive it quickly. That’s why we do our best to ensure safe, fast, and reliable delivery across India.

⏳ Processing & Delivery Time

• Order Processing: Within 24 hours, our team manually reviews all orders to ensure correct customer details, shipping address, and contact information. (During this period, cancellations are possible.)

• Fulfillment & Dispatch: After review, your order is packed, sorted, and dispatched. At this stage, cancellation is no longer possible.

• Delivery Time: Orders are typically delivered within 5–9 business days across India, depending on your location.

📦 Shipping Partners

We ship using India Post and trusted courier companies to ensure timely delivery. Every order comes with a tracking number, so you can follow your package every step of the way.

⚠️ Possible Delays

While we strive to deliver as fast as possible, packages may occasionally face delays due to factors beyond our control (postal delays, courier issues, weather, etc.). We truly appreciate your patience in such rare cases.

✅ Our Commitment

• Fast & reliable delivery

• Secure packaging

• Full order tracking support

Thank you for shopping with ELVASTRA (Elvy Kart) – we promise to bring trending products right to your doorstep with care and speed!

At ELVASTRA  (Elvy Kart), your satisfaction is our priority. We aim to provide a smooth and worry-free shopping experience. That’s why we’ve kept our refund & cancellation process clear and simple.

🔄 Cancellation Policy

• You can cancel your order within 24 hours of placing it, during our manual review stage.

• Once the order has been processed and dispatched, cancellations are no longer possible.

💰 Refund Policy

We will issue a full refund back to your original payment method (or resend the item) in the following cases:

1. Order Lost in Transit

   • If your order is lost, you may choose a full refund or request a resend.

   • Resent items will take 5–9 business days (similar to a new order).

2. Incorrect Item Received

   • If you receive the wrong product, size, or style, please share a photo within 5 days of delivery.

   • You may choose a refund or a resend (5–9 business days).

3. Damaged Item Received

   • If your product arrives damaged, please send us proof of damage (photo/video).

   • You may opt for a refund or a resend.

4. Delayed Orders

   • If your order is delayed by more than 15 business days due to postal or courier issues beyond our control, we will issue a store credit coupon code as compensation.

⚠️ Important Notes

• If a package is returned to us due to incorrect address or consignee not found, the customer must pay the courier charges for reshipping.

• Some items may be non-refundable for hygiene and safety reasons (e.g., cosmetics, personal care items). Such exceptions will be mentioned on the product page.

• Refunds may take 5–7 business days to reflect in your account, depending on your payment provider.

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✅ Our Promise: Hassle-free refunds, easy exchanges, and clear communication every step.